CUSTOMER SATISFACTION POLICY
for REM People
With the vision of maintaining high and up-to-date service quality at all times and becoming a leader in our industry, we are committed to providing uninterrupted, high-quality, and sustainable services under the leadership and encouragement of our senior management.
We hereby pledge:
•That we embrace a customer satisfaction-oriented approach as our core principle,
•That we provide our services with an empathetic approach, putting ourselves in the customer’s position,
•That we evaluate our customers’ expectations in an objective, transparent, and confidential manner, in compliance with legal regulations, ethical principles, and company policies,
• That we closely follow technological advancements to offer innovative solutions tailored to customer needs,
•That we provide timely feedback to our customers, resolving all complaints efficiently to ensure quality objectives and continuity,
•That our customers can submit their complaints 24/7, and we take necessary infrastructure improvement measures to prevent recurring issues, identifying areas for improvement to enhance efficiency,
•That we are responsible not only for resolving complaints but also for exceeding customer expectations, ensuring that our service quality meets the highest standards,
•That we address customer complaints by analyzing risks and opportunities, improving existing processes, and ensuring continuous monitoring through ongoing employee training,
•That we respect our customers’ opinions, treat them fairly and objectively, safeguard their personal data (GDPR compliance), and protect their rights in accordance with legal regulations,
• That our customers receive service from a neutral, accountable, people- and environment-conscious company.
We hereby commit to these principles.
BÜLENT PEKER
Chairman of the Board